Windows System Install Guide

Modified on Thu, 08 Oct 2020 at 11:30 AM

What you’ll need

110 power outlet
Extension cord(s)
Cable Management Items for safety and the aesthetic
Ethernet cables (length will vary by the size and layout of your location)
Please read through all directions before beginning and make a layout plan

Inspect your shipment for damage by immediately removing from the carton, and sign for the shipment as "Damaged". Take pictures and report the condition of the outside of the cartons, if dented or torn, in addition to the inside damaged contents. If you believe any items in your shipment were damaged in transit, email for help. 

If you don't want to do it yourself, our professional services team is here to help. Call us at 833-928-4362 x 1 to discuss installation services and timing.

When the shipment is received

Standard Packing List: 
  • Infrared Thermal Camera
  • AI Processing Box (Currently MFR is Dell) with three-prong power cord, keyboard, mouse
  • Monitor
  • MikroTik Router Switch 
  • Router switch power cord
  • Camera Stand
  • iPad
  • iPad mount
  • iPad adaptor
  • Surge protector
  • Heat Source Reference Point (HSRP Blackbody)
  • HSRP Stand
  • 20' Ethernet CAT5 for iPad to router
  • 20' Ethernet CAT5 for camera to router
  • 2' Ethernet CAT5 for router to computer

Installing your system

Step 1:

  • Unbox the Dell computer and monitor

  • Connect the USB keyboard and mouse to the Dell computer

  • Plug the Dell computer into a power supply

  • Plug the monitor into the Dell computer with VGA or HDMI cable. Then plug the monitor in to a power supply.

  • Plug the router into a power supply 

  • Plug the switch into a power supply

  • Plug the switch into one of the 4 identical "LAN" ports on the router using a 2' ethernet cable

  • Plug the switch into the Dell computer with a 2’ ethernet cable

Step 2: 

  • Open both stands to the desired height

    • The infrared and visual camera should be at eye-level for an average person

    • The HSRP needs to be at least 7 feet tall

    • The two stands need to be 6 - 15 feet from each other

  • Assemble the iPad stand (iKlip Xpand) per the instructions on the box, and mount on the HSRP tripod stand

  • You can wall- or ceiling-mount the camera and HSRP using any  standard 3/8" screw mount.

Step 3

  • Screw the HSRP onto the same stand as the iPad stand, connect to power, and turn on using the switch on the back

  • Screw camera onto the other tripod stand:

If you are using a dual-lens camera (large white camera), 

  • screw the camera directly onto the stand

  • Use the power cable provided to connect the camera to electrical power

Use one of the 20' ethernet cables to connect the camera to the switch (any port will work)
If you are using the 2 single-lens camera systems

  • They will arrive pre-mounted on a dual-camera mounting bracket. Screw that bracket directly onto the tripod

  • There will be a 20' ethernet cable attached to the visual camera (the camera with a round base). That cable delivers both power and ethernet connection; plug it into one of the first 4 ports on the switch

  • Use one of the 20 ft ethernet cables to connect the infrared thermal camera to one of the first 4 ports on the router (the cube-shaped camera)

  • Plug in the camera power cord into the thermal camera, and connect to a power outlet

  • Place the iPad in the iKlip stand

  • Plug the lightning/ethernet adapter into the iPad

  • Connect the iPad to power using the lightning cable

  • Connect the iPad to the router using the second 20 ft ethernet cable

Step 4

  • Make sure all hardware is turned on

    • HSRP (switch on back)

    • iPad (silver button on top of the iPad)

    • Computer

    • Monitor

    **** Here is a complete physical setup video. With password '123456' ****

Once your hardware is installed, the next step is to configure your software

Helpful Tips

Notes On Layout & Environmental Constraints
Each camera will be plugged into the Athena router with an ethernet cable. Supplied 20 foot cable, if you need more you will need to supply.  
Mount each camera on the wall or a stand (stand included), in line with the following guidelines for placement:
Each camera should be mounted 6 feet high or above eye level. Should not be more than 9 feet in air.
Cameras should be facing incoming foot traffic head on.
Camera should be 6 - 12 ft from the scanning zone.
Camera thermal detection width is 36" ft wide (at the 6ft away mark) with the standard 15mm lens
Location selection should be inside, in still air.
Avoid placing near HVAC intake or return.
Blackbody unit should be same distance as person being scanned.
Blackbody should have clear line of view to camera. Do not allow people walk in front of blackbody. Best to hang from ceiling where no one can step in front of the line-of-site, if they are both at 8 feet in air.
Extreme weather can reduce accuracy. The solution is waiting in a controlled, room temperature environment until homeostasis evens the surface temperature of the skin/inner canthus.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article