Here’s a guide to troubleshoot the issue.
-Poles must need to be 30-32 inches apart.
-Unplug and replug the poles
-Make sure that there is no metal within 24 inches of the poles. This includes doors and chairs, which could give a false positive.
-Every time the poles are moved, they must be turned off, and back on again to recalibrate.
-If the issue persists, please call Athena Support at +1-833-928-4362 for further assistance.
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