Controller / Operator Version Mismatch

Error: Controller/Operator Mismatch
Cause: One of the devices is not updated to the latest version, causing a version mismatch.

Steps to Fix:

1. Call support 

2. Have them unlock the iPad

3. Update Devices:
    To update: 

   1. Check In & Reboot the system that needs to be updated 

   2. No deleting of policies

This should resolve the mismatch error.