Error: iPad Configuration Not Set
Cause: The iPad configuration is either incorrect or not set up.
Steps to Fix:
Go to WDS Portal:
Visit wds.athena-security.com.Navigate to Settings:
Under Settings, go to Stations.Search for the Station:
Search for the station and click on the hyperlink associated with it.Update iPad Configuration:
Change the configuration to the correct iPad setting, then hit Save.If You’re using CEIA Opengate
WDS TCP Operator for the operator and WDS TCP for Opengate Controller
If You’re using Metrasens
WDS Metrasens Operator for the operator and WDS Metrasens Controller for Metrasens Controller.
If You’re using Garrett
WDS Garrett Operator for the operator and WDS Garrett Controller for the Garrett Controller
5. Reset the App:
After saving the changes, reset the app to apply the new configuration.
Double Tap the arrow (top left corner, reset operator)
Double Tap the owl (top left corner, reset controller)
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