Controller to Operator Communication Error

Modified on Thu, Feb 27 at 10:33 PM

Error: Controller to Operator Communication Error
Cause: There may be issues with user permissions.


 Verify User and Station access

  1. Call Support

  2. Turn on TS Mode:
    Enable TS mode to begin troubleshooting.

  3. Check User Permissions:
    Ask Support to Verify that users have the correct permissions and access to the appropriate station.

  4. Check Station Access:
    Ensure users have access to the correct station and are not assigned to the wrong one.

  5. Reset and Test:
    After verifying permissions and access, reset the system and check if the issue is resolved.

     To reset: 

  1. Double Tap the arrow  (top left corner, reset operator) 

  2. Double Tap the owl (top left corner, reset controller) 




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