What is the lead time for ordering X-ray machines?
The lead time for ordering X-ray machines is approximately six weeks.
Can I request an expedited shipment for the X-ray machine?
Yes, you can request expedited shipping for the X-ray machine. However, please note that it comes with an additional cost of $7,000 for overnight shipping.
Why is the X-ray not flagging the L-shaped metal bar as an object detected?
The AM7 or WDS Test piece cannot be used as X-Ray test piece. You need an actual weapon to test X-Ray.
What materials are the shrouds on the X-ray machines made of?
Legacy X-ray machines shroud are made of plastic. There are discussions about potentially upgrading these to a more durable material, such as aluminum.
Have there been issues with the plastic shrouds on the X-ray machines?
Yes, there have been reports of the plastic shrouds breaking due to improper usage. We are considering design changes to enhance their durability.
What should I do if the conveyor belt stops working?
If the conveyor belt stops, power off the machine, DO NOT UNPLUG,
Press emergency stop button,
Twist the emergency stop button till it pops back out on both sides and then;
power it back on.
Ensure that the iPad is communicating properly and items are detecting.
Are there options for extending the conveyor belt on the X-ray machines?
Yes, there is an option to order an extension for the automated rollers, allowing for a longer tray to reduce crowding at the exit.
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