If AI Assisted X-Ray Rollers Are Not Working, What To Check

Modified on Thu, Feb 20 at 10:02 AM


Support for Rollers with the AI Assisted X-Ray System Integrated into Athena's WDS Software


Issue Overview

When the rollers do not start from the iPad button labeled "start"



AI Assisted x-ray start button on Athena Security WDS tablet




Operational Checks

1. Make sure ethernet cable  and adapter are plugged into theiPad.  Make sure the green light is on the adapter.   Unplug adapter and plug it back into Apple iPad.   Try "start" button  again if this does not fix the issue goto step 2.


2. Emergency "off" and "on" buttons on X-ray system please push and and twist out. Follow video below. after done click start button again on iPad does it work. 





3. Unlock keyboard on X-ray system and try to start roller belt from keyboard.  If this does not work then please call support. 


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